Refund Policy

Eligible new subscribers may receive a 7-day free trial. A valid payment method is required to begin the trial.

Unless you cancel before the trial ends, the subscription automatically converts to a paid Eternal Trading membership at $30 per month and continues to renew monthly until canceled.

To avoid the first subscription charge, complete cancellation before the free trial expires.

Once a monthly subscription charge has been processed, the charge is generally final and non-refundable. Eternal Trading does not provide prorated refunds or credits for a partially used billing period.

Refunds or credits are generally not provided solely because:

• you did not use the Service during some or all of the billing period;
• you forgot to cancel before the trial or renewal date;
• you did not receive an alert during a particular trial or billing period;
• you missed, did not view, or chose not to act on an alert;
• a trade was unprofitable or produced a different result in your brokerage account;
• your execution price differed from an Eternal Trading record;
• you changed your mind after the charge was processed; or
• you canceled after a renewal charge was completed.

You may cancel at any time. Cancellation generally prevents future subscription renewals but does not retroactively reverse a charge that was already processed.

The primary online cancellation method is:

• log in to Eternal Trading;
• open Settings;
• select Subscription;
• choose Manage Billing; and
• complete cancellation through the secure Stripe customer portal.

After cancellation of a paid subscription, access may continue through the end of the then-current paid billing period unless a different result is required by law or displayed by Stripe during cancellation.

If you believe you were charged incorrectly, charged more than once for the same subscription period, or charged without authorization, contact us promptly at support@eternaltrading.app.

Include enough information for us to identify the account and charge, but do not send full payment-card numbers or sensitive authentication information by email.

If we verify a duplicate charge, billing error, unauthorized charge, or another circumstance for which a refund is legally required or appropriate, we may issue a full or partial refund through the original payment method.

Eternal Trading does not guarantee a minimum number of alerts or any particular alert frequency. Trade alerts are issued only when Eternal Trading identifies a qualifying opportunity.

There is no guarantee that an alert will occur during the 7-day free trial or any paid billing period. Eternal Trading does not force trades to create activity for a trial or subscription period.

Subscription fees pay for access to the Eternal Trading Service, not for a guaranteed trading result. A losing trade, missed opportunity, difference in execution, or trading loss does not create a right to a refund unless applicable law requires otherwise.

Review the Risk & Trading Disclaimer before trading.

Nothing in this Refund Policy limits a refund, cancellation, consumer-protection, or other right that cannot lawfully be waived. If applicable law requires a refund or other remedy, Eternal Trading will provide the remedy required by that law.

Eternal Trading may update this Refund Policy from time to time. Material changes will be communicated by a reasonable method and will not be applied retroactively in a manner prohibited by law.

Billing or refund questions may be sent to:

Eternal Trading LLC
Email: support@eternaltrading.app